Store Policies

Great care is taken to accurately represent our natural alexandrite jewelry and gemstones and other products both in the photos and in detailed descriptions. Please see our Promise to You. Thoroughly review the whole listing and ask questions before purchasing. We will gladly respond to Emails within 24 hours. Our address and phone number can be found on our Contact Page.

Payment Methods
We accept Master Card, Visa and Discover and PayPal. If you do not have a credit card we can arrange payment through certified check or money order. Payments made via certified check or money order can delay shipping up to 2 weeks. Countries other than the United States must pay with a Confirmed/Verified PayPal account.

Layaway
To purchase on a layaway plan, please contact us with your personal information and the item you intend to purchase. A 20% non-refundable initial deposit will be accepted by certified check or money order and can be sent by postal mail. Full payment must be received within 2 months of your initial payment. Additional payments can be made any time; however, to expedite shipping, your final payment can be made by credit card. Please contact us when you are making your final payment so we can help you finalize the sale. If full payment is not received within 2 months, we will attempt to contact you to make other arangements. If you change your mind, a full refund will only be given up to 10 days from receiving your deposit. After 10 days, your 20% initial deposit is forifit.

Coupons and Discounts
Periodically we offer coupons and discounts. Coupons and discounts may not be combined unless specifically specified. If you have a coupon code with a larger discount than an advertised sale, please contact us before purchasing. If you combine a coupon with another discount, the order will be canceled and your money refunded.

Sales Tax
Florida Residents pay 6.00% Sales Tax.

Shipping
Domestic packages are shipped USPS Insured Priority Mail. International Orders (outside U.S.) are shipped via Federal Express (FedEx) when possible. We strive to ship your package within 24 hours of receiving your payment (excluding weekends and holidays). When payment is made with a money order or certified check, your shipment will be delayed at least an additional 48 hours for verification of funds.

Returns
Khazargems has a 10 day no-questions-asked return policy. We cannot accept returns after 10 days so please check your item carefully and notify us immediately if you are not satisfied with your purchase. Items must be returned complete and undamaged with all original documentation and packaging. Refund is subject to final inspection and we reserve the right to refuse refund if item has been worn, damaged, or altered. Custom jewelry is non-returnable (including resized items).

To cover the cost of credit card fees and shipping, we charge a very low restocking fee. For items shipped to you via standard shipping, you will receive a full refund, minus 4.0%. For international orders and for orders shipped via express shipping, the cost of shipping and handling, will be added. A restock fee will not be charged when an item is returned for store credit that is used to purchase another similarly priced item.

Occasionally, we run 'free shipping' promotions where the shipping amount is credited back on your invoice. When returning an item where you received 'free shipping', the actual shipping cost will be subtracted from your refund. To speed up the return process, please call or email to obtain a Return Murchandise Authrization (RMA) number. Items must be returned insured with a tracking number. We are not responsible for lost returned shipments.

Send your returns to:

Khazargems, Inc.
5781 Lee Blvd, 208-430
Lehigh Acres, FL 33971

Ring Resizing
We offer the option for rings to be resized by by our master jeweler. We are sorry, but any ring that has been altered, including being resized, is non-returnable.

Privacy
Your privacy is our concern. We do not share or sell your name, email address, or any other personal information to third parties. When purchasing, your contact information is entered into our customer database and you will receive periodic promotional email directly from us. If you do not wish for us to contact you in the future, please let us know.