Khazargems

SiteTrust Network Visitor Feedback From June 2008 to May 2010

Due to technical issues with the SiteTrust Network, and our belief that feedback and testimonials can better be handled in the future on Facebook, this Summer, we switched our rating system over to Facebook. We are sorry that, when we made the decision to discontinue our relationship with SiteTrust, they erased our account and all of the ratings and comments left by our past customers.

Average feedback rating: 4.73      (37 reviews)

I bought a beautiful 4mm Alexandrite from Khazargems. The price is unmatched, the quality is exemplary, and the color change is unparalleled. The stone cannot be beat.

Nathan
USA
2010-05-18

For several years I looked for a classic design in an a quality alexandrite gents ring. A ring on Khazargems web site caught my eye. Unlike other sites, the site provide detailed information on both how to shop for alexandrite and specific gemological evaluation of the ring I liked. The ring was all I expected and more. Later I requested additional documentation which was promptly sent. Khazargems provided high a high quality product with exceptional customer service. 

Anyonymous
May 9 2010

Very pleased with the my alexandrite order. Will do business again with Khazargems without hesitation. Promptly answered all my questions. 

T.G.
USA
May 8 2010

Great service. I couldn't decide on which ring I wanted, so I emailed Randy. After asking a few questions, she recommended one. It is beautiful and my wife will love it. Happy Mothers Day. 

Justin
USA
May 7 2010

I originally ordered alexandrite earrings for my wife which she loved except for the fact that she couldn't see them when worn. So I exchanged the earrings for two lose stones which will go into her wedding ring, one on each side of the diamond. This way she can enjoy the great color and the color change of the stones. Khazargems service was excellent and very professional in handling the return and providing two matched stones. The wife is happy! Recommended wholeheartedly. 

Bruce
Jan 21 2009

I was reluctant to purchase a gem online, but I had been spotting this site for Alexandrite for months and found one I liked. I made the purchase and when I received it, it was just a little smaller then I had preferred. I contact Randy at Khazargems and she was very pleasant and helpful and understood why I wanted to return the ring. They were prompt in getting me my return authorization and issued my credit in the same manner. I will continue to search this site for the ring of my dreams. 

Carol
Jan 14 2009

Accurate description of item. Excellent correspondence and very nice packaging. 

Steven
USA
Jan 7 2009

The gemstone/jewelry item I ordered is beautiful. Service was extremely prompt and professional. Thanks for making the purchase of this rare gemstone such a pleasurable and informative experience. 

Franz
USA
Dec 23 2008

Ordered 2 stones but only one was sent. Shipping was extremely fast and the people were very easy to work with. If they sent both stones on the original order, it would have been 5 stars.
Merchant response: Steve, Sorry about that. Your order was corrected as quickly as possible.

Steve
USA
Dec 13 2008

The alexandrite earrings were fabulous.
Very pleased with the product and your service. Everything about your business was excellent.
Thank you
 

Anyonymous
Dec 9 2008

Lovely! Thank you. They are just as promised. :-) 

Anyonymous
Dec 6 2008

the gem I purchased was very nice . I am very pleased with my purchase and very likely will purchase a larger gem in the furture. 

Pamela
USA
Nov 19 2008

i bought a beautiful alexandrite and diamond ring in the 'flirt' range. I am extremely happy with the ring and the colour change in the stone is fantastic. Excellent website and a query i had was answered very quickly. These people know their alexandrite. Thanks again for a lovely shopping experience and I would happily recommend them. 

Susan
United Kingdom
Oct 15 2008

I received my ring last Wednesday. It is more beautiful than it looked on the website. I'm thrilled. I have a russian alexandrite and it's interesting to now compare the indian alexandrite with the russian. They are both beautiful and unique. I will definitely recommend Khazargems to others. 

Linda
USA
Sep 29 2008

I love my jewelry, however I do have one complaint. The ring I purchased was advertised as 0.5ct, however, when I took it for appraisal it was measured as 0.33ct. The ring still appraised for more than I paid and is beautiful on my finger, but that was a little disheartening.
Merchant response: Thanks for the 4 stars. I wouldn't have been so kind. That ring has a lab certificate. Since you used your real name I sent you an email.

darla
USA
Aug 20 2008

Great product. It was accurate as described on the website. Service was outstanding. Questions were handled almost on the spot. Outstanding transaction 

brian
USA
Aug 20 2008

I received my order and thanks. Was there some certification or anything indicating that the Alexanderite was natural?
Merchant response: The pendant you purchased does not have a lab certificate or appraisal. Your Alexandrite is naturally mined and without treatment. Did you get the certificate of authenticity that I emailed to you?

Henry
USA
Aug 3 2008

Excellent service and very fast delivery of a beautiful item.
Thank you! 

John
United Kingdom
Jul 4 2008

website, personal attention, shipping speed and follow up all excellent . 

Michael P Simmons
USA
Jul 2 2008

very inormative website.
great feedback to any customer issues 

Anyonymous
Jun 30 2008

You folks were just GREAT! I got exactly what I wanted. Thanks so much! 

steve
Jun 21 2008

i bought a alexandrite engageement ring,after receiving it,it was a very nice ring.approximately 2 weeks later on of the diamond stones fell out.after having it repaired locally..4 weeks later 1 of the baguettes fell out.the jeweller said it wasn't worth fixing and all i paid for was the alexanderite,as well as the alexandrite was cracked under microscope.we bought a real ring and haven't had and issues with it..you decide.
Merchant response: I am glad you first liked the ring. Of the many jewelers, yours may not be the best for jewelry repair. Why didn't you contact us when this happened? Heat from the repair may have cracked the stone.

brian
Canada
Jun 13 2008

It would be nice if the loose stones when purchased from a lot would have authorized seal on the certificate copy. If for some reason I needed to sell my stones, the photocopy offers a high chance of rejection.
Merchant response: Thank you but as stated in the product listing, the lab cert grades the entire lot. Each purchase comes with an authenticated copy with our seal, date of purchase, and number of stones purchased.

Anyonymous
Jun 12 2008

I have had an excellent experience shopping with Khazargems and would highly recommend them to anyone. My fiance wanted something more special than a simple diamond ring and the staff at Khazargems assisted me in a very professional manner to pick up the most beautiful alexandrite and diamond ring for her. 

Anyonymous
Jun 12 2008

Answered all my questions, and the stone delivered was exactly as described. I was a little skeptical about purchasing a gemstone online, but I was very pleased with Khazargems service and merchandise. 

Anyonymous
Jun 10 2008

PACKAGE REC'D IN GOOD CONDITION.
THIS WILL BE A GIFT, SO I WILL HAVE TO WAIT FOR THE REACTION ONCE THE GIFT IS GIVEN.

THANKS 

PAT
Uruguay
Jun 10 2008

Absolutely gorgeous Alexandrite Earrings, Just as described and the company was a pleasure to deal with. Also they arrived really quickly. Over all very pleased and will be back in the future. 

Angela
United Kingdom
Jun 10 2008

i was not only impressed with the quality of my alexandrite ring but the GREAT price-your appraisal was right on the money-i can't wait to purchase my next delight!!!! 

evelyn
USA
Jun 9 2008

Website was very informative for stone history and pictures were available. When I did call about possibly upsizing the stones I initially order you were very accomodating and said it would not be a problem. 

Leslie
Jun 9 2008

Outstanding online jeweler. Product received was exactly as pictured. Service and shipment was prompt and reliable. Great source for alexandrite jewelry 

James
USA
Jun 9 2008

Easy to use website 

Gary
USA
Jun 9 2008

Wonderful shopping experience. My ring is absolutely beautiful. Khazargems has the best alexandrite, would definitely purchase here again. Thank you Khazargems! 

Dee
USA
Jun 9 2008

Some updating would be appreciated. When I e-mailed the company it turns out that there were several gems in stock that were not on the site.
Merchant response: That is correct. If you don't see what you are looking for, please call or email. Our website accounts for only a small amount of our total sales.

Anyonymous
USA
Jun 9 2008

Purchased an Alexandrite for my wife. She loves it. The stone has gorgeous color, color change and a great cut. The price was outstanding and the delivery was quick. Appraised at our local jewelry shop much higher than the purchase price. I remain a happy customer!! 

Gary
USA
Jun 8 2008

Our Alexandrite 4 mm was even more beautiful than we hoped for. Your help and guidance gave us a gemstone that exceeded our expectations. 

Greg & Cynda
Jun 8 2008

Excellent merchant, very knowledgeable, beautiful items reasonably priced with fantastic service and fast shipping 

robin
USA
Jun 8 2008

I used the Alexandrite I got from this site to make my wifes wedding ring and she absolutely loves her ring. The stone itself was appraised by an independent third party for almost twice what I paid for it, so I am very pleased with Khazargems and recommend it to anyone thinking of purchasing one of their gems. 

Luis
USA
Jun 8 2008

Easy to work with, responsive staff. My only complaint is that my alexandrite has a large "window" effect, meaning that the cut quality could be better (it was probably native cut). I could not tell that from the pictures or description on the website. However, I am satisfied overall and proud to own a natural alexandrite with good color change for an affordable price. 

Jen
USA
Jun 8 2008