Promise To You

Khazargems offers a 10-day satisfaction guarantee from the time you  receive your gem. To assure that the gems and jewelry you receive are  what you expect, our listings and photographs are accurate and honest,  and we recommend that you view the information on our Know What You Are Purchasing page. Additionally, we answer all emails and phone calls  promptly.

Why Buy From Khazargems?

  • We are a U.S. Based Company – No hidden fees, duties, or  tariffs.
  • Low Shipping Costs – We ship USPS Insured Priority Mail for items  under $5,000, and Insured Registered Mail (signature required) for  items over $5,000 and under $25,000.
  • The Items for Sale are the Items Pictured – We do not use stock photos (unless clearly stated) as commonly used on other Sites.
  • The Colors on our listings are what our Camera Captures – We do  not alter or enhance our photos to misrepresent the item’s color,  luster, or clarity.    The Color-Change pictured in Our Photos is Natural – Many  Alexandrite Sites create the color-change by changing the hue of the gem  digitally.
  • We try to educate the consumer – On all aspects of Alexandrite and other precious gems and jewelry, an informed consumer is a satisfied  customer.
  • The photos displayed in our listings are not enhanced – Unless clearly stated, the item for sale is the item pictured.  The lighting used is not enhanced lighting but simple daylight or fluorescent light for the green coloration of Alexandrite and a few highly diffused 60 watt incandescent lights for the purple/red color-change. All other precious stones are photographed using simple daylight or fluorescent light.

Please note that the camera “sees” gemstones differently than the  human eye. The absorption and reflection of the light (the gem’s sparkle) captured in the photographs will be different than what the human eye sees from a moving gemstone. When light strikes a gemstone, light waves are either absorbed by its minerals displaying color, or reflected from its facets. Depending the focal length of the camera and where it is focused, the photograph will capture a stagnant image. Your eye will be able to see all of the gems different hues, tones, and saturation…all at once.

Many of the gems Khazargems obtains are tested by an independent gem lab and sold with a lab certificate. Khazargems performs in-house testing to verify each stone’s authenticity, color and color-change, size, carat weight, luster, and clarity before it is sold.

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Store Policies

Great care is taken to accurately represent our natural Alexandrite jewelry and gemstones and other products both in the photos and in detailed descriptions.  Please see our <a href=”/authentic.asp”> Promise to You</a>.  Thoroughly review the whole listing and ask questions before purchasing. We will gladly respond to Emails within 24 hours. Our address and phone number can be found on our Contact Page.

Payment Methods – We accept Master Card, Visa and Discover through PayPal. If you do not have a credit card we can arrange payment through certified check or money order. Payments made via certified check or money order will delay shipping at least 2 weeks. Payment made from outside the United States must pay with a Confirmed/Verified PayPal account.

Layaway – To purchase on a layaway plan, please contact us with your personal information and the item you intend to purchase. A 20% non-refundable deposit will be accepted through PayPal, or by certified check or money order and can be sent by postal mail. Full payment must be received within 2 months of your initial payment. Additional payments can be made any time; however, to expedite shipping, your final payment should be made through PayPal. Please contact us when you are making your final payment so we can help you finalize the sale. If full payment is not received within 2 months, we will attempt to contact you to make other arrangements. If you change your mind, a full refund will only be given up to 10 days from receiving your initial deposit. After 10 days, your 20% deposit is forfeited.  Substitutions are allowed.

Coupons and Discounts – Periodically we offer coupons and discounts. Coupons and discounts may not be combined unless specified. If you have a coupon code with a larger discount than an advertised sale, please contact us before purchasing. If you combine a coupon with another discount, the order will be canceled and your money refunded.

Sales Tax – Khazargems is registered in the State of Florida. We cannot accept any orders from residents of the State of Florida.

Shipping – Parcels are usually shipped USPS Insured or Federal Express (FedEx).  Due to the price of insurance, shipping costs are usually high. We strive to ship your package within 24 hours of receiving your payment (excluding weekends and holidays). When payment is made with a money order or certified check, your shipment will be delayed at least 2 weeks for verification of funds.

International – All VAT, taxes, duties, and/or other fees charged by the destination country on orders shipped internationally are the responsibility of the buyer. We ship internationally to the following countries only: Australia, Bahamas, Belgium, Canada, Cypress, Denmark, England, Finland, France, Germany, Great Britain, Greece, Greenland, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norther Ireland, Norway, Poland, Romania, South Africa, Spain, Sweden, Switzerland, Vatican City.  Contact us if you have a problem with your order.

Returns – Khazargems has a 10 day no-questions-asked return policy. We cannot accept returns after 10 days so please check your item carefully and notify us immediately if you are not satisfied with your purchase. Items must be returned complete and undamaged with all original documentation and packaging. Refund is subject to final inspection and we reserve the right to refuse refund if item has been worn, damaged, or altered. Custom jewelry is non-returnable (including resized items).

To speed up the return process, please call or email to obtain a Return Murchandise Authrization (RMA) number. Items must be returned insured with a tracking number. We are not responsible for lost returned shipments.

Send your returns to:
Khazargems
11150 South Williams St, #8
Dunnellon, FL 34432

Ring Resizing – We offer the option for rings to be resized by by our master jeweler. We are sorry, but any ring that has been altered, including being resized, is non-returnable.

Privacy – Your privacy is our concern. We do not share or sell your name, email address, order details, or any other personal information to third parties. When purchasing, your contact information is entered into our customer database and you will receive periodic promotional email directly from us. If you do not wish for us to contact you in the future, please let us know.

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Terms & Conditions

Alexandrite is a Precious Gemstone whose cost per carat is greater than that of fine Diamonds. All of us at Khazargems understand that your purchase is important to you. Before completing your purchase, please familiarize yourself with the  basic gemstone and jewelry terminology we use on this Website by  reviewing this document. We have designed our Website and our product listing pages so you are able to make an informed decision. Please be informed.

We promise to represent our gemstones and jewelry accurately and honestly in the photos, statistics, and descriptions.  We welcome your questions.   Please send us an email or give us a call.  We will answer the phone.

Lastly, for the legalese…I have read Khazargems’s Store Policies.  We have instituted these policies to make your purcahse as easy as possible and to take away any surprises.  I agree to be bound by them.

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