Great care is taken to accurately represent our natural Alexandrite jewelry and gemstones and other products both in the photos and in detailed descriptions.  Please see our <a href=”/authentic.asp”> Promise to You</a>.  Thoroughly review the whole listing and ask questions before purchasing. We will gladly respond to Emails within 24 hours. Our address and phone number can be found on our Contact Page.

Payment Methods – We accept Master Card, Visa and Discover through PayPal. If you do not have a credit card we can arrange payment through certified check or money order. Payments made via certified check or money order will delay shipping at least 2 weeks. Payment made from outside the United States must pay with a Confirmed/Verified PayPal account.

Layaway – To purchase on a layaway plan, please contact us with your personal information and the item you intend to purchase. A 20% non-refundable deposit will be accepted through PayPal, or by certified check or money order and can be sent by postal mail. Full payment must be received within 2 months of your initial payment. Additional payments can be made any time; however, to expedite shipping, your final payment should be made through PayPal. Please contact us when you are making your final payment so we can help you finalize the sale. If full payment is not received within 2 months, we will attempt to contact you to make other arrangements. If you change your mind, a full refund will only be given up to 10 days from receiving your initial deposit. After 10 days, your 20% deposit is forfeited.  Substitutions are allowed.

Coupons and Discounts – Periodically we offer coupons and discounts. Coupons and discounts may not be combined unless specified. If you have a coupon code with a larger discount than an advertised sale, please contact us before purchasing. If you combine a coupon with another discount, the order will be canceled and your money refunded.

Sales Tax – Khazargems is registered in the State of Florida. We cannot accept any orders from residents of the State of Florida.

Shipping – Parcels are usually shipped USPS Insured or Federal Express (FedEx).  Due to the price of insurance, shipping costs are usually high. We strive to ship your package within 24 hours of receiving your payment (excluding weekends and holidays). When payment is made with a money order or certified check, your shipment will be delayed at least 2 weeks for verification of funds.

International – All VAT, taxes, duties, and/or other fees charged by the destination country on orders shipped internationally are the responsibility of the buyer. We ship internationally to the following countries only: Australia, Bahamas, Belgium, Canada, Cypress, Denmark, England, Finland, France, Germany, Great Britain, Greece, Greenland, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norther Ireland, Norway, Poland, Romania, South Africa, Spain, Sweden, Switzerland, Vatican City.  Contact us if you have a problem with your order.

Returns – Khazargems has a 10 day no-questions-asked return policy. We cannot accept returns after 10 days so please check your item carefully and notify us immediately if you are not satisfied with your purchase. Items must be returned complete and undamaged with all original documentation and packaging. Refund is subject to final inspection and we reserve the right to refuse refund if item has been worn, damaged, or altered. Custom jewelry is non-returnable (including resized items).

To speed up the return process, please call or email to obtain a Return Murchandise Authrization (RMA) number. Items must be returned insured with a tracking number. We are not responsible for lost returned shipments.

Send your returns to:
Khazargems
11150 South Williams St, #8
Dunnellon, FL 34432

Ring Resizing – We offer the option for rings to be resized by by our master jeweler. We are sorry, but any ring that has been altered, including being resized, is non-returnable.

Privacy – Your privacy is our concern. We do not share or sell your name, email address, order details, or any other personal information to third parties. When purchasing, your contact information is entered into our customer database and you will receive periodic promotional email directly from us. If you do not wish for us to contact you in the future, please let us know.